REFUND AND RETURNS POLICY
Thank you for choosing Flexible Choice LLC! We are committed to providing you with high-quality products and an excellent customer experience. If you are not satisfied with your purchase, we offer a flexible refund policy to ensure that your shopping experience is worry-free.
- Refund Conditions
We offer refunds for all products that meet the following conditions:
● Unused: The product must be in its original condition and not used, modified or damaged.
● Original packaging intact: The product must include all original packaging, labels, accessories and instructions (if applicable).
● Refund application time limit: Refund requests must be made within 30 days of receiving the product. If this period is exceeded, we will not be able to process refund requests. - Refund process
If you wish to return the product and request a refund, please follow the steps below:
● Contact Customer Support: Please contact our customer support team by email [robertcuecha@robertcuechashop.com] or phone [7209835229] with the order number, product information and refund request.
● Return Authorization: Our customer service team will provide you with a return authorization and explain the return process to you.
● Returning goods: After receiving the return authorization, please send the goods back to us according to the instructions to ensure that the goods are safe and intact during transportation. If the goods are not kept in the original packaging or damaged, it may affect the refund.
● Refund processing: We will process your refund request as soon as possible after receiving the returned goods and confirming that they meet the refund conditions. The refund will be returned to your original payment account, and the processing time is usually 7-10 working days. - Refund time limit
The refund will be completed within 7-10 working days after receiving the returned goods and confirming that they meet the refund conditions. The specific time will depend on the refund processing time of your payment method. For example, credit card refunds may take additional time to be reflected in your account. - Non-refundable goods
The following goods are not eligible for refunds:
● Personalized customized goods: such as goods customized according to customer requirements (such as engraved accessories, customized payments, etc.).
● Clearance/discount goods: such as special items purchased during promotional activities, unless the goods have quality problems.
● Used goods: If the goods have been obviously used or damaged when returned, they may not be refunded. - Return Shipping
Unless the product has quality problems or is delivered incorrectly, we usually do not cover the return shipping costs. The return shipping costs are borne by you. If the product has quality problems or is delivered incorrectly, we will cover the return shipping costs. - Exchange Policy
If you would like to exchange the product instead of refund, please contact our customer service team when returning the product. We will process the exchange for you based on stock availability. If the product is not eligible for exchange, you will be processed according to the refund process. - Abnormal situation handling
In some special cases, such as serious quality problems of the product or damage during transportation, please contact us as soon as possible and we will give priority to processing a refund or replacement for you. - How to contact customer support
If you have any questions about refunds, returns or product issues, please contact us through the following methods:
Customer service email: robertcuecha@robertcuechashop.com
Phone: 7209835229
We are committed to providing you with timely and professional service to ensure that every shopping experience is perfect.