FREQUENTLY ASKED QUESTIONS
Welcome to the Flexible Choice LLC website! To help you better understand our services and shopping process, we have compiled some frequently asked questions and related terms. If you have any questions, the following may provide you with answers. If not, please feel free to contact our customer service team.

  1. How do I create an account?
    In order to purchase items or track your order on our store, you need to create an account first. Please follow the steps below:
    ● Click the “Register” button in the upper right corner of the website.
    ● Enter your name, email address and password.
    ● Follow the prompts to complete the account setup.
    ● Once you have completed the registration, you can log in and start shopping.
  2. How do I place an order?
    Placing an order is very simple:
    ● Browse the website, select the items you want to purchase and add them to the shopping cart.
    ● After confirming the contents of the shopping cart are correct, click “Checkout”.
    ● Enter your shipping address and payment information to complete the order submission.
    ● You will receive an order confirmation email to confirm that we have received your order.
  3. Can I change or cancel my order?
    Once an order has been submitted and entered the processing stage, we cannot guarantee that you will be able to modify or cancel the order. If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to help you, but once an order has entered the shipping stage, it may not be possible to make changes.
  4. When will my order be shipped?
    It usually takes 1-2 business days to process an order. The specific shipping time will be notified to you by email after you complete the checkout. Please note that there may be delays in processing orders during holidays or promotions.
  5. What payment methods can I choose?
    We support a variety of payment methods, including:
    ● Credit/debit cards (Visa, MasterCard, American Express, Discover)
    ● PayPal
    ● Other major online payment platforms (such as Apple Pay, Google Pay)
    During the payment process, you will see the available payment options. We ensure that all payment information is processed through a secure encrypted channel.
  6. How much does my order cost?
    Shipping costs vary depending on your delivery address and the shipping method you choose. We provide you with a variety of shipping options, and the costs will be displayed at checkout. We also offer free shipping promotions from time to time. You can check whether the relevant offers are applicable at checkout.
  7. How do I track my order?
    When your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to check the status of your package on the shipping company’s website.
  8. Can I return my item?
    Yes, we offer a flexible return policy. If you are not satisfied with your purchase, you can apply for a return within 30 days. Returned items must be in original condition, unused, and in the original packaging. For more details, please refer to our Refund Policy.
  9. How long does it take for my refund to be credited to my account?
    Refunds are usually processed within 7-10 business days, depending on the payment method you choose. Refunds will be refunded to the payment account used for purchase. Please note that the processing time of your bank or payment platform may affect the speed of the refund.
  10. How can I change my account information?
    You can log in to your account at any time and update your personal information, including name, address, email address, and password. If you forget your password, please click the “Forgot Password” link on the login page and follow the prompts to reset your password.
  11. How can I delete my account?
    If you decide to delete your account, please contact our customer service team. We will process the account deletion according to your request and ensure that your personal information is properly managed.
  12. How can I contact us?
    If you have any questions or need help, you can contact us through the following methods:
    Customer service email: robertcuecha@robertcuechashop.com
    Phone: 7209835229
    We will try our best to respond to your inquiries within 24 hours to ensure that you receive fast and professional service.
  13. How can I ensure my information is safe?
    We are committed to protecting your personal and payment information through encryption technology. When shopping on our platform, you don’t need to worry about information leakage, and we strictly comply with all relevant privacy protection regulations.
    If you have any other questions or need further help, please contact us through the above contact information, and we will provide you with answers and support as soon as possible.

Thank you for choosing Flexible Choice LLC, we look forward to providing you with quality service and shopping experience!